Deseret First Credit Union in 10588 South Redwood Road

Customer Reviews about Deseret First Credit Union:

• ★ ☆ ☆ ☆ ☆
  THE WORST. I have only had bad experiences.
  By Laurel Moran, May 10, 2017
• ★ ☆ ☆ ☆ ☆
  These people top the worst costumer service a credit union has ever had. First, they are so disorganized, they do not do their jobs correctly, their notes must not be in the computer system, they must be living in the stone ages. They probably have several filing cabinets where they keep notes and all the records of people's home loans, auto loans, or personal loans, because they do not always find the notes. They sometimes find notes ..."oh , yes, I see the note , a,,s now ma'am, yes, your right". Then sometimes they don't find the notes, and then they insinuate your lying, "Uh, No ma'am we don't have that written in the notes, and if, that were the case, so and so Would have written that in the notes" then I go a little ballistic just from all THE frustration FROM dealing with ALL THE incompetent people there ''''''AND THEN THEY FIND THE NOTES''''' WOW, imagine that! Why do some companies not see the value of great custoner service???? These companies could be bringing in more profit, if they first of all paid the people in the front lines a lot better, treat them with a little more respect, implement incentives to make them work harder for you because they want to work harder for you, not because you ask, but because you take really good care of them, those are the people that can make or break your business. WHATEVER happened to the customer is always right, OF COURSE THE CUSTOMER IS NOT ALWAYS RIGHT, but the people working in the front lines can make it right, by beeing polite and try to see what the problem is, investigate thoroughly first before accusing or insinuating that the customer is lying, when they come at you upset, don't take it personal, you have no idea what that person is going through in other areas of their life ..show them that you care enough to investigate first and see if you can do something to help with their problem and if you can't then you say, " I am so sorry I couldn't help with your problem, but I really tried." And at the end of the day, you tried your very best and who knows with the way our world is now a days you may have even saved someone's life by treating them with respect! I'm done with this rant, but I hope more companies see the value of treating the people that represent them better and reward them for the great work they do, PAY THEM BETTER, they are representing YOU, most of the time these front line people are the ones getting pay the least in the companies ...WHY IS THAT??? PAY THEM BETTER TO TREAT YOUR CUSTOMERS BETTER BECAUSE THEY ARE HAPPY TO WORK FOR A COMPANY THAT SEES THE VALUE IN THAT, AND IN THEM!!! THEY REPRESENT YOU!!!
  By Luby Lee, February 09, 2017
• ★ ☆ ☆ ☆ ☆
  Too big of a hassle to work with for auto loans. They say they work for members but they caused nothing but headaches even though we had enough to pay the loan off immediately. Just wanted to build some credit and hey could have made a little interest money but it's totally not worth it. Horrible auto loan experience.
  By Kyle White, December 13, 2016

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About Deseret First Credit Union in South Jordan